this call may be recorded? go for it! listen to the jodester stick it to her bank!
i applied for a credit card balance transfer - such is life! nothing unusual about that you say!
but they made a mistake and tranfered the amount twice. they called me to tell me and i asked if there would be a charge and they said no.
then they called me again today and asked me to call my other credit card company for them to authorise the refund and i took the opportunity to ask them to refund me the admin charge of £15 to make up for the inconvenience of having to make this call for them, haha
and i was quite jovial about it cos i knew i was being cheeky and i knew they were over a barrel cos they needed me to make the call for them. i argued - i think quite fairly that if I had made a mistake the bank would probably charge me, therefore i was quite right to charge them for making the call for them, haha
the man in the Indian callcentre said this wasn't possible and i said ofcourse it is and told him to go away and speak to his supervisor again and call me back! i'm guessing he didn't get stern with me cos i kept giggling in between making my cheeky demand! i said 'so where do i send my invoice for my administration fee?' hehe
anyhoo the guy calls me back and to my delight he says they're giving my account a refund of £10 for the inconvenience! jodes wins!! yey! they really are the listening bank after all! haha
stick it to the man baby!